HERE TO HELP
A few good answers.
Can I shop both Toby and Kiara?
Of course. Toby and Kiara are two ways to explore our eco-conscious dog shop. Choose by your dog’s size, habits and personality. Shop all products.
How do I choose the right size?
Check the product details and images before ordering. For collars and harnesses, measure your dog and compare with the item’s sizing information. If a measurement or option is unclear, ask us before ordering.
How do you choose the collection?
Natural-material options, reusable designs and lower-plastic construction guide our selection. We also consider fit, usefulness and suitability for dogs. Each product page explains its actual materials; an environmental or safety claim is included only when supported.
Which currency will I see?
Prices are automatically shown in Australian dollars (A$) for visitors detected in Australia and US dollars (US$) elsewhere. Your network location, including a VPN, may affect detection.
Where can I find delivery and returns information?
See our shipping and delivery policy and returns and refunds policy. Any available delivery charges appear during checkout.
Does the environmental programme add a fee?
No. The programme described on Our story is being developed as a business-funded contribution, with no extra fee added to customers’ orders.